Delete your SiamSafe account

Last updated: 4 October 2026

This page explains how the owner of a SiamSafe account can close it and have its data deleted. SiamSafe is provided by SiamEPOS Ltd (company no. 17215576).

Option 1: in the app

1. Sign in as the owner and open Settings → Close account.
2. Confirm with your PIN and the code we email to the owner's address.
3. We email you a full export first: the record pack as a PDF and a spreadsheet copy of every record.

Option 2: by email

Email info@siamepos.co.uk from the owner's email address with the subject "Delete my SiamSafe account". We check the request comes from the owner, send the export, and confirm by email.

What happens next

• The account is locked for 30 days. During that time you can change your mind and we can restore it.
• After 30 days we permanently delete everything: the owner account, staff details, all food-safety records, training records, photos and files, and enrolled devices.
• Backups are cleared on their normal rolling cycle. We keep no other copy.

Keep your export. Food-safety records are your evidence if an inspector asks about the past. We recommend keeping the export for at least 2 years.

Removing one person, not the whole account

When a staff member leaves, the owner or a manager switches them off in SiamSafe. Their training certificates are deleted, but their name stays on the records they made, because those records are the restaurant's evidence. If you are a staff member and want to ask about your data, please contact the restaurant first; we will help it respond.

Individual records

Individual food-safety records cannot be deleted, only corrected with a visible note. Closing the account is the only way records are removed before the normal 2-year limit.